– Your item will be securely packaged using paper and bubble wrap, and dispatched in a bubble envelope.
– The domestic shipping fee for New Zealand, including tracking, is $5.70, while the international shipping cost will vary based on distance and will be calculated during the order process.
– All shipments are processed through New Zealand Post.
– For residents of Auckland, a complimentary pick-up option is available. I will reach out via email to arrange a suitable time and provide address details.
Shipping Times
– Orders are typically dispatched within 3-5 business days following the receipt of payment, utilizing NZ Post services.
– As TE MA HI MA is operated by a single individual, please allow 3-5 days for your order to be shipped.
– Upon shipment of your order, you will receive an email containing the order details and tracking information. If you require next-day delivery, please contact me, and I will do my utmost to accommodate your request.
Jewellery Aftercare
– Each item undergoes a quality check prior to release to ensure that customers receive products in excellent condition and meeting our standards.
– To maintain the integrity of your items, please avoid exposing them to water, perfume, or excessive pressure, as they may contain glass or standard beads.
– The metal components are primarily composed of stainless steel or 18K gold plating.
Broken Items
– Should an item arrive broken or damaged, please contact me with photographs and descriptions of the issue.
– Instances of broken items are rare, as we take great care to ship our products wrapped in paper and bubble wrap to ensure their safe arrival.
Returns/Refunds
– I provide free returns and exchanges within 7 days of delivery for all items in my shop.
To initiate a return or exchange, please reach out to me. Kindly note that you will be responsible for your own shipping costs.
– All products are handmade, and there may be slight variations from the images provided.
Custom Pieces
– If you are interested in a custom piece, please contact me via the contact form, including your budget, a description, and an inspirational image of your desired item.
– While custom requests are always welcome, acceptance is not guaranteed due to factors such as material availability, stock, stylistic differences, or time constraints.